Privacy Policy

Royse City Auto Care ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at roysecityautocare.com or contact us about our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Fill out our appointment booking form
• Contact us by phone, email, or text
• Submit a financing inquiry
• Leave a review or feedback

This may include your name, email address, phone number, vehicle information, and the nature of your auto repair request.

Automatically Collected Information

When you visit our website, we may automatically collect device information, IP address, browser type, referring URLs, and pages visited. This is standard web analytics data collected via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Schedule and confirm service appointments
• Communicate about your vehicle repairs and services
• Process financing inquiries
• Send appointment reminders and follow-up messages
• Improve our website and services
• Respond to your inquiries and provide customer support
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Third-party vendors who assist in operating our website or providing services (e.g., booking software, email platforms) — bound by confidentiality agreements
• Legal Requirements: When required by law or to respond to legal process
• Business Protection: To protect the rights, property, or safety of Royse City Auto Care, our customers, or others
• CARFAX: We submit service records to CARFAX as a Top-Rated Service Center, which may include vehicle VIN and service description (no personal PII)

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Note that disabling cookies may affect certain website functionality.

We may use Google Analytics to understand website traffic patterns. Google Analytics anonymizes IP addresses and does not identify individual users.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise these rights, contact us at sales@roysecityautocare.com.

7. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites (Google Maps, review platforms, etc.). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our website after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Royse City Auto Care
• 306 E Main St, Royse City, TX 75189
• Phone: (469) 891-8703
• Email: sales@roysecityautocare.com